Support

We usually reply within one business day.

Contact

Email support@tusulabs.com with your device model and a screenshot if you can — it helps us fix things faster.

Frequently asked

How does the balance work?

Each AI message costs a small amount of balance, shown before you send. Top up free by watching a rewarded ad (tap Earn) or with a promo code. See Ads & Wallet for details.

Why did my ad not credit a reward?

The reward only lands when the ad is watched to completion. If you finished the ad but the balance did not move, check your connection and reopen the wallet — offline views are credited once verified. Still missing? Email us with the approximate time you watched it.

Are my conversations private?

Your chat history lives only on your device and is never uploaded. Prompts are processed to generate answers, and attachments auto-delete shortly after your request. See the Privacy Policy.

How do I delete my account?

In the App: Settings → Danger zone → Delete account. This permanently removes your account and server-side data. Uninstalling the App alone does not delete your account.

The app says "Update required".

That means a newer version is available and the old one can no longer run. Update AvenAI on Google Play and you'll be back in seconds.